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Frequently Asked Questions

  • How does your loans work?
    We offer loans between N$500.00 – N$4,000.00. They are repayable on your next pay date.
  • What is your interest rate?
    Our interest rate is 25%. We have no other hidden costs.
  • Can I apply for a loan through your website?
    Yes! Complete the online form on the Apply Now page
  • How long does it take to process a loan?
    10 – 20 minutes depending the situation.
  • What if I am unable to pay?
    Please contact our offices to discuss possible alternatives.
  • Do you offer loans to business people?
    Unfortunately not as the loans we offer are unsecured.
  • What qualifies as an identity document?
    ID card or Passport
  • I do not have one of the required documents. Can you make an exception?
    Due to our loans being unsecured, we unfortunately cannot make an exception.
  • What are your office hours?
    Our office hours are Monday – Friday from 09:00 – 17:00
  • Where can I send compliments / complaints?
    Compliments/Complaints can be submitted to
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