Question 1

How does your loans work?

Accepted Answer

We offer loans between N$500.00 – N$4,000.00. They are repayable on your next pay date.

Question 2

What is your interest rate?

Accepted Answer

Our interest rate is 25%. We have no other hidden costs.

Question 3

Can I apply for a loan through your website?

Accepted Answer

Yes! Complete the online form on the Apply Now page

Question 4

How long does it take to process a loan?

Accepted Answer

10 – 20 minutes depending the situation.

Question 5

What if I am unable to pay?

Accepted Answer

Please contact our offices to discuss possible alternatives.

Question 6

Do you offer loans to business people?

Accepted Answer

Unfortunately not as the loans we offer are unsecured.

Question 7

What qualifies as an identity document?

Accepted Answer

ID card or Passport

Question 8

I do not have one of the required documents. Can you make an exception?

Accepted Answer

Due to our loans being unsecured, we unfortunately cannot make an exception.

Question 9

What are your office hours?

Accepted Answer

Our office hours are Monday – Friday from 09:00 – 17:00

Question 10

Where can I send compliments / complaints?

Accepted Answer

Compliments/Complaints can be submitted to info@shorelinefinance.com.na

Financial Services

Frequently Asked Questions